Support
We're here to help you get the most out of Basic Beauty. Most questions are answered below — if you're still stuck, reach out and we'll get back to you quickly.
Contact us
Email support@basicbeauty.netand we'll respond, typically within one business day. The fastest way to reach us with a specific problem is the in-app help button — tap the ?in the app and choose “Report a problem,” which attaches the details we need to help.
Common questions
- How do I sign in? Use the same email and password you created on basicbeauty.net. The app and the website share one account.
- I forgot my password. Email us and we'll help you reset it.
- How do payments work? Card payments run on Stripe. Connect your account under Settings → Payments on the web to start charging cards.
- Can clients book themselves? Yes — share your booking link from the web app. Bookings appear on your calendar automatically.
- How do I export my data? On the web, go to Settings → Export to download your clients, appointments, sales, and inventory as CSV.
- How do I cancel? Manage your subscription under Settings → Billing on the web, or email us.
What the app does
Basic Beauty for iPhone is the daily driver for stylists and booth renters: your day's schedule, calendar, client records, checkout and tips, take-home tracking, and a quick view of inventory. The full back office — detailed finances, bookkeeping, and inventory management — lives on the web at basicbeauty.net.
Privacy & terms
See our Privacy Policy and Terms of Service.